FOGENX Electric Scooter
Warranty Policy

1. Main Components – 1 Year

• Frame assembly, hub motor, controller assembly, handlebar, front body

• Instrument panel, rear wheel yoke, brake box, disc brake assembly, folding handlebar stand, front fork

• Front fork tube rotating parts, control bus, brake lines

2. Attachments – 6 Months

Battery, charger, brake handle, finger knob

3. Wearable Appearance Parts – 1 Month

• Collision strip, headlight assembly, instrument cover, handlebar cover, outer tire, inner tire, bell assembly

• Fender, rear taillight, decorative cover, foot brace assembly, battery hatch cover, foot pad, charging port seat, rubber plug

Note: Hex wrenches and extended air nozzles are consumables and not covered by warranty.

*Unauthorized repairs or modifications

*Damage after warranty expiration

*Force majeure events

*Water damage from submersion

*Violent or excessive force

*Normal wear and tear

To ensure spare parts are compatible with your vehicle and to improve processing efficiency, we recommend providing your vehicle’s frame serial number when purchasing parts or requesting after-sales support.

For some models (such as J11 / J15 / H14), parts may vary between production batches. Providing the frame serial number helps us verify compatibility before shipment and can:

*Reduce the risk of mismatched parts

*Speed up processing and shipping

*Avoid unnecessary returns or repeated communication

If the frame serial number is not provided, we will proceed based on available order information. In this case, additional handling time may be required if compatibility issues occur.

Thank you for your understanding. This helps us deliver faster and more accurate after-sales service.

Contact FOGENX Customer Service:
Email: [email protected]

*Keep original packaging for at least 15 days

*Check warranty periods for wearable parts

*Follow the user manual